FAQFAQ
Account & Verification
Section titled “Account & Verification”How long does verification take after registration?
Section titled “How long does verification take after registration?”Business and personal verification typically completes within 1–3 business days. Results are sent via email.
Forgot password?
Section titled “Forgot password?”Click Forgot Password on the login page, receive a verification code via your registered email, and reset your password.
How do I complete my account information?
Section titled “How do I complete my account information?”After logging in, go to System Management → Account Info and complete Basic Info and Payment Info. Wire Transfer and PayPal are currently supported.
Apps & Ad Slots
Section titled “Apps & Ad Slots”What if app review fails?
Section titled “What if app review fails?”Revise your app information based on the review feedback and resubmit, or contact support for assistance.
When do ad slots become active?
Section titled “When do ad slots become active?”Ad slots are active immediately after creation and can be used for SDK integration and testing.
What are the app statuses?
Section titled “What are the app statuses?”| Status | Description |
|---|---|
| Active | Approved and monetizing normally |
| Under Review | Awaiting platform review |
| Review Failed | Not approved; revise and resubmit |
| Disabled | Deactivated by developer; can be re-enabled |
What ad formats are supported?
Section titled “What ad formats are supported?”| Ad Format | Use Case |
|---|---|
| Banner | Persistent top/bottom placement (utility apps) |
| Interstitial | Full-screen popup with optional skip time (level transitions) |
| Rewarded Video | Users watch a video for rewards (revive, bonus coins) |
| Native | Custom styling blended into the page (feed) |
| Splash | Shown on app launch |
Data & Settlement
Section titled “Data & Settlement”How often is data updated?
Section titled “How often is data updated?”Reports are aggregated hourly with a typical 1–2 hour delay.
What is the minimum payout amount?
Section titled “What is the minimum payout amount?”The minimum payout is $100. Earnings below the threshold automatically roll over to the next period.
What is the settlement cycle?
Section titled “What is the settlement cycle?”Settlement is monthly. Refer to the settlement period shown on the Financial Settlement page for details.
How are core metrics calculated?
Section titled “How are core metrics calculated?”| Metric | Formula |
|---|---|
| eCPM | (Total Revenue ÷ Impressions) × 1000 |
| CTR | (Clicks ÷ Impressions) × 100% |
| Fill Rate | (Ad Responses ÷ Ad Requests) × 100% |
SDK Integration
Section titled “SDK Integration”What is the difference between test ads and production ads?
Section titled “What is the difference between test ads and production ads?”Test ads are shown only on test devices and do not generate real revenue. Use production Ad Slot IDs when going live.
How do I get a device ID for testing?
Section titled “How do I get a device ID for testing?”Obtain the device identifier via the SDK API and add it under Traffic Management → Test Mode on the dashboard.
How do I test after SDK integration?
Section titled “How do I test after SDK integration?”Add test devices in Test Mode. Those devices will see test ads with no real revenue. Before launch, make sure to switch to production Ad Slot IDs.
Which platforms does the SDK support?
Section titled “Which platforms does the SDK support?”Android, iOS, and cross-platform frameworks (Flutter/React Native) are supported. See the SDK Integration section for detailed guides.
Ad Creative Control
Section titled “Ad Creative Control”How do I block inappropriate ads?
Section titled “How do I block inappropriate ads?”Under Ad Creative Control → Blocking Rules, you can set content filtering rules by domain, package name, or app category.
How long until blocking rules take effect?
Section titled “How long until blocking rules take effect?”Blocking rules typically take effect within 10–30 minutes.
Technical Support
Section titled “Technical Support”How do I contact technical support?
Section titled “How do I contact technical support?”Email support@hehebid.com or submit a ticket via Contact Us in the help documentation.
Where can I find API documentation?
Section titled “Where can I find API documentation?”See the Open API section for Report API and other endpoints to automate data reporting.
For more help, visit the HeheBid Help Documentation or contact support.